Alvin: How to set up its voice (tone, rules, signature, language)?
The “Alvin’s voice” section lets you define how Alvin writes to your guests: tone, rules, signature, default language and topics to approve.
🤝 Good to know: These settings apply to your whole account (all your workspaces). The “Enable AI replies” setting, however, is managed separately for each workspace: Settings → Workspaces → your workspace → “AI Agent”.
Step 1: Open Alvin’s voice settings
Click the ☰ menu at the top right
Click “Settings”
Open the “AI & MCP” tab
Step 2: Define Alvin’s voice
Tone: choose Warm, Professional, Casual, Concise, Enthusiastic or Upscale
Rules for every reply: enter the rules Alvin must follow (2,000 characters max), for example “always mention the free parking behind the building”
Signature: it is added at the end of every reply. Leave it empty to send replies without a signature
Default language: used when the guest’s language cannot be detected
Topics to approve: if a guest message contains one of these words, it is flagged for your approval before any reply is sent
Click “Save”
Congratulations, Alvin now writes to your guests in your voice 🎉
💡 Reminder: Use topics to approve to stay in control of sensitive messages (refunds, complaints...) before Alvin replies.